Terms and Conditions

Introduction and License

F7 Casino (hereinafter referred to as “F7”, “we”, “us”, or “our”) is an online casino operating under a license granted by the Government of Curaçao. F7 provides a wide range of real-money gambling services, including but not limited to casino games, table games, and live dealer games. It is important to note that F7 is a non-UK Gambling Commission (UKGC) platform, meaning it does not hold a British license and operates without oversight from the UK Gambling Commission. By accessing or using our services, you acknowledge and agree to these Terms and Conditions.

Eligibility

To participate in our gaming services, you must be at least 18 years of age. By creating an account with F7, you confirm that you meet this age requirement. Additionally, you are responsible for ensuring that your participation in our services is legal under the laws of your jurisdiction. F7 reserves the right to restrict access to its services in certain jurisdictions, and it is your responsibility to verify whether your local laws permit online gambling.

Account Rules

1. Each player is permitted to create only one account with F7. Creating multiple accounts will result in the termination of all accounts and forfeiture of any winnings.
2. Before you can begin playing for real money, you are required to complete our Know Your Customer (KYC) verification process. This includes providing identification and proof of address.
3. You are responsible for maintaining the confidentiality and security of your account credentials. You must notify us immediately if you suspect any unauthorized use of your account.
4. Any misuse of your account, including but not limited to fraudulent activities or violations of these Terms and Conditions, may result in account suspension or termination.

Deposits and Withdrawals

1. All transactions must be conducted through approved payment methods listed on our website. You agree to comply with the payment rules and verify your payment method as required.
2. We adhere to Anti-Money Laundering (AML) regulations and may request additional documentation to verify your identity and source of funds before processing withdrawals.
3. Withdrawals are generally processed within 3 to 5 business days, but this timeline may vary based on the payment method used and the completion of KYC verification.
4. You may be required to meet specific wagering requirements before you can withdraw any bonus funds.

Prohibited Activities

F7 strictly prohibits the following activities:

• Cheating or attempting to cheat in any form.
• Engaging in fraudulent activities or collusion with other players.
• Abusing bonuses, including but not limited to exploiting promotional offers.
• Utilizing bots or automated systems to play games.
• Exploiting system errors or bugs to gain an unfair advantage.
• Any unauthorized manipulation of gameplay or user accounts.

Limitation of Liability and Termination

1. F7 reserves the right to suspend, restrict, or permanently close your account if we determine that you have violated these Terms and Conditions, engaged in suspicious activity, or failed to comply with regulatory requirements.
2. In the event of account termination, you will forfeit any remaining balance in your account, subject to applicable laws and regulations.
3. F7 shall not be liable for any losses, damages, or expenses incurred as a result of your use of our services, including but not limited to loss of data, loss of profits, or any consequential damages.

Bonus Terms and General Promotional Conditions

1. Bonuses and promotions offered by F7 are subject to specific terms and conditions, which will be clearly outlined at the time of the promotion. You agree to read and understand these terms prior to participation.
2. All bonuses must be wagered a specified number of times before any winnings can be withdrawn. Failure to meet the wagering requirements within the stipulated time may result in the forfeiture of the bonus and any associated winnings.

Fair Play and Game Integrity Rules

1. F7 is committed to ensuring fair play and the integrity of our games. We utilize random number generators (RNGs) and other technology to ensure that all games are fair and operate without bias.
2. Any attempts to manipulate or influence game outcomes will result in immediate account suspension and reporting to the relevant authorities.

Fraud Prevention and Security Monitoring

1. F7 employs advanced security measures and fraud detection systems to monitor player activity and ensure compliance with AML policies.
2. We reserve the right to conduct investigations into any suspicious activity and may request additional documentation to verify your identity and compliance with these Terms and Conditions.

Dispute Resolution and Complaint Handling Process

1. In the event of a dispute regarding your account or our services, you are encouraged to contact our customer support team for resolution.
2. If a resolution cannot be reached, you may submit your complaint to an independent alternative dispute resolution (ADR) entity, as outlined in our complaint handling procedure.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Curaçao. Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Curaçao.

Responsible Gambling Measures and User Protection Tools

1. F7 is committed to promoting responsible gambling. We provide various tools to help players manage their gambling activity, including deposit limits, session time reminders, and self-exclusion options.
2. If you believe you or someone you know may have a gambling problem, we encourage you to seek help from relevant organizations or support services.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms and Conditions may be updated from time to time, and it is your responsibility to review them regularly. Your continued use of our services constitutes acceptance of any changes made.